Effective Date: 16-06-2024

Last Updated: 16-06-2024

At Hosticode, customer satisfaction is our top priority. If you are not completely satisfied with our services, we offer a refund policy to ensure your peace of mind.

1. Eligibility for Refunds

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on our 1-year hosting plans. If you are not satisfied with your hosting service for any reason, you can request a full refund within the first 30 days of your purchase.

2. Refund Conditions

To qualify for a refund, the following conditions must be met:

  • Time Frame: The refund request must be made within 30 days of the initial purchase date of the 1-year hosting plan.
  • Services Covered: The refund policy applies only to hosting services. Additional services, such as domain registrations, SSL certificates, and other add-ons, are not eligible for refunds.
  • First-Time Customers: The refund policy is available to first-time customers only. Customers who have previously purchased and canceled our services do not qualify for this refund policy.
  • Request Method: Refund requests must be submitted through our customer support team via email at support@hosticode.com or through our contact form on the website.

3. How to Request a Refund

If you meet the eligibility criteria and would like to request a refund, please follow these steps:

  1. Contact Support: Email our customer support team at support@hosticode.com or use the contact form on our website to submit your refund request.
  2. Include Details: Provide your account details, including your username, email address, and the reason for your refund request.
  3. Processing Time: Once we receive your request, we will review it and process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4. Important Notes

  • Partial Refunds: If you have used any promotional offers or discounts at the time of purchase, the refund amount will be adjusted accordingly.
  • Service Cancellation: Upon approval of your refund request, your hosting account and associated services will be terminated immediately.
  • Non-Refundable Services: Certain services, such as domain name registrations, renewals, transfers, SSL certificates, and any other additional services, are non-refundable.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised policy.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: support@hosticode.com

Thank you for choosing Hosticode. We appreciate your business and are committed to providing you with reliable, high-quality hosting services.